Shipping policy

Delivering premium quality to your doorstep

Effective Date: January 14, 2026
Store: Sustainable Lifestyle Inc.
Website: www.sustainablelifestyleca.com

At Sustainable Lifestyle Inc., we strive to deliver your Premium Halal Bovine Collagen products in a timely and reliable manner while maintaining product quality.

📍 Shipping Locations

We currently ship to:

🇨🇦 Canada only

International shipping is not available at this time.

✨ Free Shipping Offer

Free Standard Shipping on Orders Over $120 CAD

(before taxes and discounts)

• Orders under $120 CAD will have shipping rates calculated at checkout based on location and order size
• Shipping fees are non-refundable once an order has been shipped

⏱️ Order Processing Time

✓ Orders are processed within 1–3 business days (excluding weekends and public holidays)
✓ Orders placed after business hours, on weekends, or holidays will be processed the next business day
✓ Processing times may be extended during promotions, peak seasons, or high-volume periods

🚚 Average Shipping Times

Once your order has been processed and shipped, average delivery times are 5–9 business days, depending on your location.

⚠️ Delivery timelines are estimates and not guaranteed, as carrier delays may occur.

📦 Estimated Delivery Times by Region

Region	Delivery
Ontario & Quebec	5–7 days
BC, AB, MB, SK	6–8 days
Atlantic Provinces	7–9 days
Northern/Remote	8–12 days

💡 Note: Delivery timelines begin after your order has shipped, not on the order date.

🔍 Order Tracking

✓ Once your order ships, you will receive a shipping confirmation email with tracking information (where available)
✓ Please allow up to 24 hours for tracking updates to appear

⚠️ Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for:

✗ Delays caused by incorrect or incomplete addresses
✗ Packages returned due to address errors

If a package is returned to us due to an incorrect address, additional reshipping fees may apply.

📦 Lost, Delayed, or Stolen Packages

Once an order has been handed over to the carrier:

• We are not responsible for carrier delays
• We are not liable for lost or stolen packages marked as "delivered"
• If your package appears lost, please contact us and we will assist with a carrier inquiry where possible

📸 Damaged Packages

If your order arrives damaged:

1. Contact us within 48 hours of delivery
2. Provide your order number and clear photos of the damaged product and packaging
3. Email us at: support@sustainablelifestyleca.com

⚠️ Please do not discard the item until your claim has been reviewed.